[cssm] FW: Coronavirus: Important policy information

Hugh Kelliher hugh.kelliher at spaceconnexions.com
Sat Mar 14 15:12:54 UTC 2020

Hi Erik, cc SMWG colleagues,


My travel insurance has just been voided for any problems related to coronavirus, so I will not be able to travel to the meeting in Huntsville. I’m also assuming that the US and Europe will be in lockdown for most of March and April.


I suspect a lot of us will be in the same situation!


Best regards,




Hugh Kelliher

Space ConneXions Ltd | www.spaceconnexions.com <http://www.spaceconnexions.com/>  | +44 (0)1582 712418

Registered office: 10 Nettles Terrace, Guildford, Surrey, GU1 4PA, United Kingdom




From: InsureandGo [mailto:email at campaign.insureandgo.com] 
Sent: 13 March 2020 18:41
To: hugh.kelliher at spaceconnexions.com
Subject: Coronavirus: Important policy information


Important travel information

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 <https://campaign.insureandgo.com/In/238016489/0/AQdwWBU2k5RRGgNcyJoSHNaUJDVmf_xFxQV9LK1bWCn/> InsureandGo









Important information about your travel insurance


Dear Hugh,

The unprecedented disruption that Coronavirus is causing across the travel industry has caused us to make some very difficult decisions.

On the 11th March 2020, the World Health Organisation upgraded the Coronavirus (COVID-19) outbreak to a worldwide Pandemic.

Based on this, as of the 13th March 2020, we have classed Coronavirus disease (COVID-19) as a “Known Event” in line with the policy terms conditions.

How does this impact me?

If you purchased your policy before the 13th March 2020:

-  For any element of your trip booked before the 13th March 2020, any subsequent claim will be considered in line with the terms and conditions.

For any element of your trip booked after the 13th March 2020:

-  We will not cover any claims caused by or relating to Coronavirus disease (COVID-19). Nor will we cover any claims relating to any fear or threat concerning this virus.


Please note that we will continue to accept claims unrelated to the Coronavirus disease (COVID-19), and to answer any questions or queries that you may have on this, or any other matter. For more details please  <https://campaign.insureandgo.com/In/238016490/0/AQdwWBU2k5RRGgNcyJoSHNaUJDVmf_xFxQV9LK1bWCn/> review our FAQs here or contact us on:  <tel:03304001383> 0330 400 1383

Monday to Friday: 8am to 8pm

Weekends: 9am to 5.30pm

Bank holidays: 9am to 5.30pm


 <https://campaign.insureandgo.com/In/238016491/0/AQdwWBU2k5RRGgNcyJoSHNaUJDVmf_xFxQV9LK1bWCn/> Read our statement and FAQs >>




Take us away with you



Insure & Go Insurance Services Limited are authorised and regulated by the Financial Conduct Authority (firm reference number 309572). Registered address: One Victoria Street, Bristol Bridge, Bristol, BS1 6AA. Registered in England and Wales (company number: 04056769).






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