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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">CSSM colleagues,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">Following up from the teleconference earlier today, I took a quick stab at drafting what a matrix for the various standards versus their implementation level might start to look like. The
different levels have not had much thinking but rather just some quick notes to convey the idea of what the overall table might look like. Some comments on this approach:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-family:"Calibri",sans-serif">I think there actually would have to be some analysis to properly fill in the different levels – particularly for the SACP – e.g., level
1 = basic service level agreement parameters? <o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-family:"Calibri",sans-serif">It does not necessarily seem to be the most useful to have level 3 all culminating in API – its seems that could be factored out as a
common step for pretty much all of the recommendations.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-family:"Calibri",sans-serif">As tabular format focused on the different levels for the recommendations, it does not convey an overall functional build-out for the
overall service management life-cycle (the diagram from the green book is shown below for the lifecycle) – it seems that maybe we might want some combination of reference road map, taking into account the service management life-cycle?<o:p></o:p></span></li></ol>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">In any case a draft spreadsheet is attached, and below is a slightly enhanced version of the roadmap slide from today’s teleconference and the GB lifecycle service management. It seems that
both approaches (table and roadmap) have their issues. Suggests and thoughts welcome.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">Best regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">-Erik<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><img width="1265" height="704" style="width:13.1805in;height:7.3333in" id="Picture_x0020_4" src="cid:image004.jpg@01DB982D.C40ABD30"></span><span style="font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><img width="813" height="558" style="width:8.4722in;height:5.8125in" id="Content_x0020_Placeholder_x0020_4" src="cid:image001.png@01DB982C.2E4A0EF0"></span><span style="font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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