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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link="#467886" vlink="#96607D" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>However, we could include it in the Concept Green Book?<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-family:"Calibri",sans-serif;mso-ligatures:none'>From:</span></b><span lang=EN-US style='font-family:"Calibri",sans-serif;mso-ligatures:none'> SMWG <smwg-bounces@mailman.ccsds.org> <b>On Behalf Of </b>Marcin Gnat via SMWG<br><b>Sent:</b> 13 March 2025 07:06<br><b>To:</b> erik.j.barkley@jpl.nasa.gov<br><b>Cc:</b> smwg@mailman.ccsds.org<br><b>Subject:</b> Re: [cssm] Response to AI 250226-02, service management levels<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=DE style='font-family:"Calibri",sans-serif'>Hi Erik,</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=DE style='font-family:"Calibri",sans-serif'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Calibri",sans-serif'>looks good and actually I find it almost pity we would not include it into BPR </span><span lang=EN-US style='font-family:"Segoe UI Emoji",sans-serif'>😉</span><span lang=EN-US style='font-family:"Calibri",sans-serif'>.</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Calibri",sans-serif'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Calibri",sans-serif'>Cheers</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Calibri",sans-serif'>Marcin</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Calibri",sans-serif'> </span><span lang=EN-US><o:p></o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-family:"Calibri",sans-serif;mso-ligatures:none'>From:</span></b><span lang=EN-US style='font-family:"Calibri",sans-serif;mso-ligatures:none'> SMWG <<a href="mailto:smwg-bounces@mailman.ccsds.org">smwg-bounces@mailman.ccsds.org</a>> <b>On Behalf Of </b>Barkley, Erik J (US 3970) via SMWG<br><b>Sent:</b> Mittwoch, 5. März 2025 22:00<br><b>To:</b> CCSDS Service Mgmt WG <<a href="mailto:smwg@mailman.ccsds.org">smwg@mailman.ccsds.org</a>><br><b>Subject:</b> [cssm] Response to AI 250226-02, service management levels</span><span lang=EN-US><o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Calibri",sans-serif'>CSSM Colleagues,</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Calibri",sans-serif'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Calibri",sans-serif'>In response to AI 250226-02, “Develop a single chart and/or table to serve as guideline for different service management levels” please find a presentation on this at the link below. I hope you find this useful, and I propose to include this on the agenda for the March 18 teleconference.</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Calibri",sans-serif'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Calibri",sans-serif'>Best regards,</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Calibri",sans-serif'>-Erik</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Calibri",sans-serif'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Calibri",sans-serif'><a href="https://spacecomm.sharepoint.com/sites/CSS/Shared%20Documents/CSS-SM/CWE%20Private/Book%20Production/Magenta/Best%20Practices/White%20Book/Planning%20and%20Dev%20Materials/250305-DraftServiceManagementLevels.pptx?d=wf6d1b87949c044d0bcc3202266cb8974"><span class=msosmartlink0>https://spacecomm.sharepoint.com/sites/CSS/Shared%20Documents/CSS-SM/CWE%20Private/Book%20Production/Magenta/Best%20Practices/White%20Book/Planning%20and%20Dev%20Materials/250305-DraftServiceManagementLevels.pptx?d=wf6d1b87949c044d0bcc3202266cb8974</span></a></span><span lang=EN-US><o:p></o:p></span></p></div><div id="DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2"><br /><table style="border-top: 1px solid #D3D4DE;"><tr><td style="width: 55px; padding-top: 13px;"><a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient" target="_blank"><img src="https://s-install.avcdn.net/ipm/preview/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif" alt="" width="46" height="29" style="width: 46px; height: 29px;"/></a></td><td style="width: 470px; padding-top: 12px; color: #41424e; font-size: 13px; font-family: Arial, Helvetica, sans-serif; line-height: 18px;">Virus-free.<a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient" target="_blank" style="color: #4453ea;">www.avast.com</a></td></tr></table><a href="#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2" width="1" height="1"> </a></div></body></html>