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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Hi Erik,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>I get the following error message when I click on the link:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=PT style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Request Id: 26e6aba3-72d1-4e8d-8400-d6a9e9450f00<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Correlation Id: b6d277a1-20c5-7000-9c2d-a0925002ba35<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Timestamp: 2025-01-15T17:24:17Z<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Message: AADSTS90071: An admin from Agile Decision Sciences must update their access settings to accept inbound multifactor authentication.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Does anyone else have this problem or is it just me?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Hugh<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> SMWG <smwg-bounces@mailman.ccsds.org> <b>On Behalf Of </b>Barkley, Erik J (US 3970) via SMWG<br><b>Sent:</b> 15 January 2025 02:03<br><b>To:</b> EXTERNAL-Unal, Martin P (9110-Affiliate) <Martin.Unal@esa.int>; CCSDS Service Management W/G <smwg@mailman.ccsds.org><br><b>Subject:</b> Re: [cssm] 902x11-BPR - Best Practises Service Management Level-0 Initial Draft Uploaded to CWE<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>CSSM Colleagues,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>I have added a few comments to the draft BRP book. Given the new capabilities of the upgraded CWE, I have taken the liberty of placing a working copy in the CWE and then editing directly via SharePoint online. The working copy can be found via: <a href="https://spacecomm.sharepoint.com/sites/CSS/Shared%20Documents/CSS-SM/CWE%20Private/Book%20Production/Magenta/Best%20Practices/White%20Book/Drafts/902x11w01-BPR-20241220-WorkingDraft.docx?d=w1ffde3be0c07403190468bf2088c6352"><span class=MsoSmartlink>https://spacecomm.sharepoint.com/sites/CSS/Shared%20Documents/CSS-SM/CWE%20Private/Book%20Production/Magenta/Best%20Practices/White%20Book/Drafts/902x11w01-BPR-20241220-WorkingDraft.docx?d=w1ffde3be0c07403190468bf2088c6352</span></a> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>This copy also includes the comments that were added by Martin Unal. We will discuss making the best use of the new SharePoint capabilities at the upcoming teleconference (now scheduled for January 28). In the meantime, I'd like to request that if you want to provide comments that you please do so via the working copy in SharePoint/CWE. I think that ultimately this can cut down on having to download and upload files and manually merge, etc.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Best regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>-Erik<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> SMWG <<a href="mailto:smwg-bounces@mailman.ccsds.org">smwg-bounces@mailman.ccsds.org</a>> <b>On Behalf Of </b>Martin Unal via SMWG<br><b>Sent:</b> Friday, January 10, 2025 06:12<br><b>To:</b> CCSDS Service Management W/G <<a href="mailto:smwg@mailman.ccsds.org">smwg@mailman.ccsds.org</a>><br><b>Subject:</b> [EXTERNAL] Re: [cssm] 902x11-BPR - Best Practises Service Management Level-0 Initial Draft Uploaded to CWE<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Hello<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>I have added few comments in the document.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>I join a summary table I have created to track the field amongs various product.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></p><ul type=disc><li class=MsoListParagraph style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>The definition of Version is problematic. The implementation cost to populate the field has defined is used. For no benefit.<o:p></o:p></span></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>The description shall be changed to be a recommandation only<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></p><ul type=disc><li class=MsoListParagraph style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>SMURF update/delete<o:p></o:p></span></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Reference to the mission agreement can cause inconsitency between request.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></p><ul type=disc><li class=MsoListParagraph style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Service type and parameter.<o:p></o:p></span></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>I expect lots of discrepancy between implementations here. Two fields can convey information on that regards<o:p></o:p></span></p><ul type=disc><li class=MsoListParagraph style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;mso-list:l1 level1 lfo2'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>serviceAgreementRef Used by ESTRACK to define service type (e.g. DDOR, TTC)<o:p></o:p></span></li><li class=MsoListParagraph style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;mso-list:l1 level1 lfo2'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><onlineSrvPkgType1Details configurationProfileRef Used by ESTRACK to define service parameter (e.g. TM_RATE)<o:p></o:p></span></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Shall we include a recommandation on how to cover that topic ? But we would have to agree on one.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Or we highlight the fact this aspect is out of the “simple SMURF” and shall be covered by bilateral agreement.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Happy new year to all. </span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif'>😊</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Regards<br>________________________________________<br>Martin UNAL<br>Ground Operation Engineer<br>Ground Facilities Ops HSO - ONO<br>H-376<br>ESOC<br>Robert-Bosch Strasse 5<br>64 293 Darmstadt<br>Germany<br>Tel +49 6151 90 2959 <br>________________________________________<o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> SMWG <<a href="mailto:smwg-bounces@mailman.ccsds.org">smwg-bounces@mailman.ccsds.org</a>> <b>On Behalf Of </b>Colin Haddow via SMWG<br><b>Sent:</b> 20 December 2024 19:10<br><b>To:</b> CCSDS Service Management W/G <<a href="mailto:smwg@mailman.ccsds.org">smwg@mailman.ccsds.org</a>><br><b>Subject:</b> [cssm] 902x11-BPR - Best Practises Service Management Level-0 Initial Draft Uploaded to CWE<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:black'>Dear all,<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:black'> as a special Christmas present for the W/G (especially Martin) I've just uploaded the initial draft of the Best Practises Service Management Level-0 Initial to CWE, this will give you something to do over the long boring Christmas holidays (</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:black'>🙂</span><span style='font-family:"Arial",sans-serif;color:black'> </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:black'>🙂</span><span style='font-family:"Arial",sans-serif;color:black'> </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:black'>🙂</span><span style='font-family:"Arial",sans-serif;color:black'>). This is a zip file containing the Word document and XML examples along with the required schemas to validate the examples. This can be found at the following URL;<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p></div><div><ul type=disc><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo3'><span style='font-family:"Arial",sans-serif'>902x11-BPR W/G Pack: <a href="https://urldefense.us/v3/__https:/cwe.ccsds.org/css/docs/CSS-SM/CWE*20Private/Book*20Production/Magenta/Best*20Practices/White*20Book/Drafts/902x11w01-BPR-20241220-CRH_WG_Pack.zip__;JSUlJQ!!PvBDto6Hs4WbVuu7!N46rRkc-bcv6zLP9GB8U1vqd4Ao_yc1EtLdV6peRlmU_86X8r1QYIa42byZYEskNsQC57Ql7OiefAjDxaGRv2oYfNw$">https://cwe.ccsds.org/css/docs/CSS-SM/CWE%20Private/Book%20Production/Magenta/Best%20Practices/White%20Book/Drafts/902x11w01-BPR-20241220-CRH_WG_Pack.zip</a><o:p></o:p></span></li></ul></div><div><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:black'>In addition I've created a GitHub release with the UML models and XML examples and schemas. This can be found at the following URL;<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p></div><div><ul type=disc><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo4'><span style='font-family:"Arial",sans-serif'>902x11-BPR GitHub release: <a href="https://urldefense.us/v3/__https:/github.com/CCSDS-CSSM/902Repository/releases/tag/WG_Release-20241220__;!!PvBDto6Hs4WbVuu7!N46rRkc-bcv6zLP9GB8U1vqd4Ao_yc1EtLdV6peRlmU_86X8r1QYIa42byZYEskNsQC57Ql7OiefAjDxaGR6l_LgGQ$">https://github.com/CCSDS-CSSM/902Repository/releases/tag/WG_Release-20241220</a><o:p></o:p></span></li></ul></div><div><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:black'>I'd appreciate any feedback, especially from Martin and Phil as they're already effectively using the precursor to SM Level-0 operationally.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:black'>Merry Christmas </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:black'>🎅🎄</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:black'>❄️</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:black'>🎁</span><span style='font-family:"Arial",sans-serif;color:black'>& A Happy New Year </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:black'>🎆🎇🍾</span><span style='font-family:"Arial",sans-serif;color:black'>to One & All<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:black'>Colin<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p></div><div id=Signature><p><i><span style='font-family:"Arial",sans-serif;color:black;background:white'>Dr. Colin R. Haddow</span></i><span style='font-family:"Arial",sans-serif;color:black'> </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p></o:p></span></p><p style='margin-bottom:8.0pt'><b><i><span style='font-size:18.0pt;font-family:"ST Huntington";color:aqua;background:white'>Scotty Consulting UG </span></i></b><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black;background:white'> </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p></o:p></span></p></div><p class=MsoNormal>This message is intended only for the recipient(s) named above. It may contain proprietary information and/or protected content. Any unauthorised disclosure, use, retention or dissemination is prohibited. If you have received this e-mail in error, please notify the sender immediately. ESA applies appropriate organisational measures to protect personal data, in case of data privacy queries, please contact the ESA Data Protection Officer (<a href="mailto:dpo@esa.int">dpo@esa.int</a>). <o:p></o:p></p></div><div id="DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2"><br /><table style="border-top: 1px solid #D3D4DE;"><tr><td style="width: 55px; padding-top: 13px;"><a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient" target="_blank"><img src="https://s-install.avcdn.net/ipm/preview/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif" alt="" width="46" height="29" style="width: 46px; height: 29px;"/></a></td><td style="width: 470px; padding-top: 12px; color: #41424e; font-size: 13px; font-family: Arial, Helvetica, sans-serif; line-height: 18px;">Virus-free.<a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient" target="_blank" style="color: #4453ea;">www.avast.com</a></td></tr></table><a href="#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2" width="1" height="1"> </a></div></body></html>