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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-GB">Hello<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-GB">Here is the Pass report ICD ESTRACK has made applicaple to our external providers.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-GB">I join the presentation I gave to the CCSDS SM in 2014.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-GB">The ICD cover the notion of pass report, very useful for accounting of the nominal cases:
<o:p></o:p></span></p>
<ul type="disc">
<li class="MsoListParagraph" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;mso-list:l0 level1 lfo1">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-GB">Were all supports requested provided ?
</span><span style="mso-fareast-language:EN-GB"><o:p></o:p></span></li><li class="MsoListParagraph" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;mso-list:l0 level1 lfo1">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-GB">Detect any support provided which may have not been formatlly requested (e.g. test, informal request via email, emergency supported request via voice loop)</span><span style="mso-fareast-language:EN-GB"><o:p></o:p></span></li></ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-GB">The ICD includes Failure report, but this one is not really uses. Or at least with less
success. As failure root cause ususally requires times, and can be on either user or provider side, failure reporting process can be on a totally different time scale.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-GB">I advise that standardisation should focus on the volume reporting to allow provider to
notify user the support that will be claimed: mission, terminal, start/end of support, with optionally the type of support and a flag mentioning if an anomaly has been picked up by the operator/system during the support. This would allow to cover the task
of contractual volume assement, which represent the main effort.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-GB">Reporting on failure is much more complex and agency/commercial practices will likely be
more difficult to align in a common standard.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-GB">Recommandation on “cost unit” practive would be handy. E.g. most agency charge per tracking
hours rounded up. By doing the rounding per support, per week or per month has an impact on the result (ESTRACK is doing on the per month volume).<br>
<br>
<br>
Regards<br>
________________________________________<br>
Martin UNAL<br>
Ground Operation Manager<br>
Ground Facilities Ops HSO - ONO<br>
H-376<br>
ESOC<br>
Robert-Bosch Strasse 5<br>
64 293 Darmstadt<br>
Germany<br>
Tel +49 6151 90 2959 <br>
________________________________________</span><span style="mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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